Order Cancellation Policy

At Warzone Studio, we strive to process orders as quickly as possible. Customers may request cancellation of an order before it has been processed for shipment or, in the case of digital products, before access to the purchased files has been provided.

Physical Products

• Orders may be cancelled free of charge before they have been shipped.
• Once an order has been shipped, it can no longer be cancelled and will instead be subject to our Refund & Returns Policy.
• If a shipment is refused or returned after dispatch, any applicable shipping or handling costs may be deducted from the refund where permitted by law.

Digital Products

• Orders for digital products may be cancelled only before download access or delivery of the digital files has been provided.
• Once access to digital content has been granted, the order cannot be cancelled or refunded, except where required by applicable law or if the files are defective or incorrect.

How to Request a Cancellation

To request an order cancellation, please contact us as soon as possible through the contact information available on our website and include your order number.

If your cancellation request is approved, the payment will be refunded to the original payment method. The time required for the refund to appear in your account depends on your payment provider and financial institution.